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Cyber Skills & Safety Tips
Internet Safety
Stay secure online with simple tricks.
Malware Detection
Spot malware before it bites.
Malware Removal
Clean your device like a pro.
Privacy Protection
Keep your data locked down.
Ad Blocking
Stop ads without extra apps.
Device Configuration
Secure your device for safe use.
Public Wi-Fi Safety
Browse safely on public networks.
Surviving Hacks
What to do if you're hacked.
Malware Types
Know your digital enemies.
Avoiding Online Scams
Don't fall for tricks and scams.
Safe Online Shopping
Buy stuff online worry-free.
Protecting Social Media
Keep your accounts safe.
Backing Up Your Stuff
Save your photos and files.
Kids and the Internet
Keep your kids safe online.
Cyber Safety Guides
Avoiding Online Scams
Imagine getting a text saying your bank account is locked—don't panic! Here's how to spot scams and stay safe.
- Open your email app and check the sender's address. If it's weird (like "bank@xyz123.com"), don't click links.
- Got a text saying you won a prize? Don't reply or click—delete it.
- Go to Settings > Security and turn on "Verify apps" to block fake apps.
- Install Firefox and add uBlock Origin to stop scam ads.
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- Check email senders in Outlook or Gmail. If it's odd (like "support@fakebank.com"), don't click links.
- Got a pop-up saying your PC has a virus? Close it and don't call the number.
- Open Windows Security (search for it) and run a quick scan.
- Use Edge or Firefox with uBlock Origin to block scam ads.
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- In Thunderbird, check the sender's address. If it's not legit (like "paypal@xyz.com"), delete it.
- Don't install software from random sites—use your package manager
(
sudo apt install). - Use Firefox with uBlock Origin to block scam ads.
- Run
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- In Mail or Gmail, check the sender's email. If it's fake (like "apple@xyz123.com"), don't click links.
- Got a call saying your Mac is hacked? Hang up—it's a scam.
- Go to System Settings > Security & Privacy and ensure Gatekeeper is on.
- Use Safari or Firefox with uBlock Origin to block scam ads.
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Safe Browsing
Clicked a shady link by mistake? Don't worry—here's how to browse safely and keep your device clean.
- Look for a lock icon in Chrome or Firefox before entering passwords.
- Don't tap links in random texts—check the website address first.
- Go to Settings > Apps > Chrome and clear cookies weekly.
- Install Firefox and add uBlock Origin to block bad ads.
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- Check for a lock icon in Edge or Firefox before logging in.
- Avoid links in suspicious emails—hover to see the real address.
- Open Edge > Settings > Privacy and clear browsing data weekly.
- Use Firefox with uBlock Origin to stop risky ads.
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- Use Firefox and check for a lock icon before entering info.
- Don't click links in odd emails—check the URL first.
- Clear cookies in Firefox (Preferences > Privacy & Security).
- Add uBlock Origin to Firefox to block bad ads.
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- Use Safari or Firefox and look for a lock icon before signing in.
- Don't click links in strange emails—check the website address.
- Clear cookies in Safari (Settings > Privacy).
- Add uBlock Origin to Firefox for ad blocking.
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Protecting Passwords
Forgot your e-Citizen password? Don't reuse old ones—here's how to make strong passwords and secure your accounts.
- Use a password like "Sunny12!Beach" (mix letters, numbers, symbols).
- Go to Settings > Security > Google Account and turn on 2-Step Verification.
- Don't use the same password for email and banking.
- Save passwords in Chrome or a free app like Bitwarden.
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- Create a password like "Pizza!2026" (use letters, numbers, symbols).
- Open Edge > Settings > Profiles and enable 2-Step Verification for your Microsoft account.
- Use different passwords for each website.
- Store passwords in Edge or download Bitwarden.
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- Make a password like "Code!2026" (mix letters, numbers, symbols).
- Use Firefox and enable 2-Step Verification for your email account.
- Don't reuse passwords across sites.
- Save passwords in Firefox or install Bitwarden
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- Use a password like "Apple!2026" (letters, numbers, symbols).
- Go to System Settings > Apple ID and turn on Two-Factor Authentication.
- Use unique passwords for each account.
- Save passwords in Safari or download Bitwarden.
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Staying Safe on Social Media
Got a weird friend request on WhatsApp? Don't accept—here's how to lock down your social media.
- Open WhatsApp or Instagram > Settings and turn on two-step verification.
- Go to Facebook > Settings > Privacy and set posts to "Friends Only."
- Don't accept friend requests from strangers.
- Check apps linked to your account and remove unknown ones.
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- In a browser, go to Facebook > Settings > Security and enable two-step login.
- Set Instagram or WhatsApp to private in their settings.
- Don't click friend requests from people you don't know.
- Check connected apps in your account settings and delete weird ones.
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- Use Firefox to log into WhatsApp or Instagram and enable two-step login.
- In Facebook, go to Settings > Privacy and make posts private.
- Ignore friend requests from unknown accounts.
- Remove strange apps linked to your accounts.
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- In Safari, go to Instagram or WhatsApp and turn on two-step verification.
- Open Facebook > Settings > Privacy and set posts to "Friends Only."
- Don't accept requests from strangers.
- Check and remove unknown apps in your account settings.
- Need help? Text +254743149316.